Return/Exchange Policy

We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it! We inspect every item again for quality and accuracy before it ships to you or someone special.

We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.

All refunds and exchanges must be made within 15 days of receipt.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production. 

NOTE: also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

We take great care to package your items carefully to insure that it arrives to you in perfect condition.  But once your order leaves our careful hands, we can't always control how it's handled by the shipping carrier.  Understandably, no refunds can be issued for orders delayed due to adverse weather conditions. If your item(s) should arrive damaged, please contact us immediately to arrange for a possible replacement (if one is in stock).